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Support

Support Policy

To get a pre-purchase advice, you may post in the theme’s forum
To get a response more promptly, you are recommended to use our Ticket-system
We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.

Please, note! We do not support queries if you do not have a purchase code.>
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins

ThemeRex technical support is always there to assist their users
with all their technical questions regarding ThemeRex products.

In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.
Or you may simply use this link themerex.ticksy.com
Enter your purchase key and register in the system
To avoid confusing, please use for Support System your own ThemeForest login
Fill out the ticket form

Open the ‘downloads’ tab in your account
Find our theme in the list of products
Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code"

Create Ticket

Theme Forum

Theme Documentation

We create our themes with a thought of our customers, therefore
our team works hard to provide you best technical support in the world.